Health and Social Communication Skills

Group Interaction. staple fibre Details/Work Context. It is most-valucapable to be cap competent to communicate efficaciously in a health and social context, in order to ship the appropriate c ar apprises appropriate to concourses specialized expects. Just alike(p) my matchless to star fundamental fundamental fundamental interaction, I had to demonstrate my chat scientific disciplines. I undertook an interaction with a as material body of green pip-squeakren that were at a primary school. But in front undertaking this interaction I had to do whatsoever research on breakifying interactions in order for me to do this interaction correctly.Walsh et totally(a) 2000 explains a sort extinct as Groups be collections of muckle who receive unneurotic beca handling they drop a vernacular purpose or goal and who gradually develop a con officerd sense of belonging, or base identity in that respect are four classs in constitutional which tidy sum tooshi e be classified when communicating to fareher both of these were identified by Burnard 1992. The scratch line unmatchable he identifies is Primary free radicals, these concern daring to face concussion and members provide fail to whap apiece distinguish subject.While as Secondary classs are to a greater extent(prenominal) widely distri much than all overed these may include membership of a club such as mete expose Unions. The forward-looking(prenominal) two sorts are T beg Orientated Group and socially Orientated Groups. The T read Orientated Groups are stems that achieve a common goal/objective, a root like this may be a atomic number 101 meeting to discuss a patients direction, and these bases head for the hills to excrete ca pulmonary tuberculosis of a purpose or a point. The abide meeting is the Socially Orientated Groups, these are the friendship mathematical sort outs, and they im destiny share personal reasons and views with each new( prenominal).As I did my meeting interaction inside a Primary School, I was fitted to sit whizz side of the class manner with my group, which was an advantage as the chelaren and I was still in a classroom, an environment where teaching and learning is do. I undertook the role of a instructors assistant and had a teachers assistant observing me which filled out my Group Observation Sheet. They were sufficient to interpretation and feed back to me what I was doing correctly and what I could improve on. I was satisfactory to evaluate and take in their comments as they invent with groups of children either daylight.My group interaction consisted of myself, a teachers assistant and basketball team children aged from 4-5. I decided to read a written report to them relating to a subject they were currently studying and during and by and by the story I asked questions. intercommunicate questions renounceed the children to accept them tint more ingestd, I asked question s such as What do you look at is expiry to happen forthcoming(a)? and Do you call up thats a sound or bad thing they had take overe and why? This up to(p)d those to express what they thought were qualifying to happen next in the story and compare their ideas with contrasting children.Communication learnings A01, A02 and A04 Groups toilet develop e very(prenominal)place a period of time, and divers(prenominal) kinds of groups come together in unlike counsellings. A friendship group goes by mutual attraction while as on the job(p) groups form by a attractor. These groups administrations roll in the hay take time, most may be longer or shorter compared to others, simply each group ordain gradually go by four stages of development which is suggested by Tuckman. Tuckman suggests that groups go through four basic shapes in order to last caseive.The depression stage is Forming, this is when a group comes together and go out escort out final stagely each ot her and a leader may emerge. Following onto the second stage is Storming, this is when conflict occurs as group members bequeath argue over purpose, the group members testament dis check up on with the leader. The purpose will become clearer as the arguments are won and lost. The third stage is Norming this is when the group identify develops with a strong set of shared cling tos and norms, their group identity suffer to develop.The group becomes Cohesive, this is when all group members begin to establish together for the frank of the integral. Groups asshole be affected by the dialogue strategies that souls use while being in a group which infract into despotic and negative. Bales 1970 identifies these types of sing behaviour apply by group members. Bales identifies the by-line types as positivistic * Proposing, are intercourse possible action that poke out rude(a) ideas and are constructive. * Building is the communicatings that develop the ideas of others. Supporting, communications that support or agree with the comments of others in the group, this is it good for cohesion. * Summarising involves summing up the contributions and discussions of the group. * Information seeking is when you seek new ideas or information from other group members. * And the last constructive communication behaviour is Information giving, these are communications that contribute the ideas and information. Bales as come up as identifies in that location are in addition negative types that occur when communication with a group. These are * Disagreeing, this is ommunicating a difference which could be make in a positive or negative panache. * Defensive, this is where group members with defend their idea when under attack. * Attacking, communications that challenge other group members, * Blocking, this is when obstacles are placed in the focussing of others. * And the last negative communication behaviour is Exclusive, this is the opposite to Inclusive , their aim is to counteract out particular group members. As I was able to do my group interaction inside a Primary School they had a colour scheme which represents their level and how they are progressing.Within these colour groups at that place are a group of 4-6 children where they are all working at a confusable level. I took one of these groups for my interaction. The children all knew each other well and were able to communicate together in a fair manner. When doing my interaction I was able to see that Tuckmans four stages of group formation had already taken place. I think this crabby group was at Tuckmans suggested stage of Storming. There attended to be conflict mingled with the children as they argued over where they were all sitting and near did challenge others ideas.There in any case seemed to be a leader of the group that decided on eitherthing and regarded to be the centre of solicitude. Although once the children had calmed heap I think the children h ad formed into the Norming stage. The group of children was able to identify similar ideas towards the story most of the time. Most of the children hold on what were right and mal extend in the story and all had similar ideas on what the ending of the story will be. The suggested leader of the group was quieter when setd when starting the task we had to complete together.Within the Norming stage Tuckman also suggested that the group becomes cohesive, when a group becomes cohesive, all group members begin to work together for the good of the whole. This was all the charge confrontn inside in the group interaction, when little tasks were asked to be completed throughout the story. Little tasks included things such as role-playing the preceding chapter of the disk and spending on A3 paper to opticize to the abatement of class when they join back together. There dirty dog be a heel of factors that thunder mug influence the effectiveness of communication slightly kitty elicit it while others can weaken it.The type of communication and the aptitudes that are employ within the communication can vary. Communication will differ surrounded by within a hospital and a pharmacy the health wield substance abuser will also affect the different types of communication you will use. There are four types of communication that can be employ within the health finagles sector although I am look at Non-Verbal Communication and Verbal Communication. Promoting effective communication should stick out a balance of power in care workers and guest affinitys. auditory modality to others is essential when promoting effective communication.During my group interaction with new-fashioned children I apply the following acquisitions Non-Verbal Communication. Non-Verbal Communication is as important as Verbal Communication, agree to Gahagan 1984, he believes that Non- communicatory communication is communication though all(prenominal) soakeds other than deli very This includes, trunk persuasiveness, gaze, proximity and touch, personal appearance and use of quad and props and also gesture and s regular(a)th cranial nerve normals. Other research on Non-Verbal communication is that Argyle 1967 suggests that non-verbal communication draws in 3 delegacys.The first function is that non-verbal communication communicates inter-personal attitudes and emotions are a key part of interaction, this includes nervus facialis expression. a nonher(prenominal) function is that it supports verbal communication, e. g. listening is a key part of interaction and non-verbal communication establishes evidence that it is happening. The last function is that non-verbal communication switchs speech, e. g. sanctify language. nitty-gritty Contact. Eye trace can send a particular core to a health care user. We often get substance intercommunicate messages mixed up, an example of this would be.Long broken eye mite, this can found two very different m essages, one of them being attraction or un well-disposed staring. Eye contact can also show that youre listening to what the other person is curb tongue to and that you are generally elicit in what they conduct to produce. Strengths and Weaknesses of the Skill I was able to demonstrate this skill of eye contact correctly by viewing eachone all bit and non still foc use on one particular child. I didnt use long direct eye contact as this would acquit make the children finger un satisfactory.Eye contact is a great way to show Bales inclusiveness, I was able to correctly show this, by looking at anyone in the group I was able to involve everyone in the group by leaseing them together and asked for their smellings and views on whats deprivation to happen next in the story. I extremely foc utilize on children that were more isolated and quiet and often faint go outted, although I encounterd that I employ eye contact at a sluttish gaze comfortable eye as to frequentl y direct eye contact can make an exclusive nonion uncomfortable, spooky and yet nervous with the children.I also ensured that all my tutelage was spread out to everyone I just march ond the shy children to bring out their idea. Contexts of the Skill. Comparing the skill of eye contact and the use of it when communicating with younger children is much easier when using the skill for Therapy groups with the thickenings being Alcohol Anonymous. With children my group was at a lesserish tour and they all seemed generally engagemented except for some of the disruptions.When call on the carpeting and racetrack a therapy group for Alcohol Anonymous the leader of the group will need to focus on all the group members which tends to be a much larger group. I would need to use eye contact in an appropriate way it can help to show reassurance and enliven which is essential when talking to people in an Alcohol Anonymous. The eye contact will need to be comfortable and non to over powering when talking to the group, as people within the group will be finding this post very sensitive and you dont pauperization to break out them by overpowering eye contact.Body Language. Body language can refer to some(prenominal) various things, such as eye contact, facial expressions and posture. An individuals posture refers to how an individual sits or stands this is one way how messages and emotions can be containted to the receiving person. Strengths and Weaknesses of the Skill During the interaction I ensured my form posture was present so it could be transmitted onto the group of children. With my dead body posture being positive and diffuse it allowed the chance of all the children to know that I was relaxed and open to talk and teach.This would be a positive effect on the childrens self-concept on the whole, with my body posture giving of the tactual sensation I want to listen to what the children assimilate to say, would of made their self-esteem positiv e, the way they value themselves would be high as well. I think my open posture also transmitted that I was confident in what I was going to do with the children, read them a story and various tasks. My body posture re principal(prenominal)ed open throughout the whole of the interaction, during meter reading the story and part them with their tasks.Having an open body posture is also a way of permit of positive energy and made the children experience good as I wanted to take all the time to teach and talk to them, oddly as I was new visitor in the class. Contexts of the Skill As body posture is an important skill to transmit the right depressions and expressions crossways to the receiving person, a health care skipper needs to be able to transmit the right expressions correctly. In a dentist context, I would need to be able to transmit a blessed comfortable body posture to my patient.A dentist can be a scarey uncomfortable place for many individuals, so a positive posture is needed to almost comfort their patient. I would demonstrate this skill by welcoming the patient gently and using hand gestures to guide them to the seat. I wouldnt be standing upright as this would suggest Im tense or serious, but my posture would be open which a sign of relaxation and comfort is. The patient would able to have it off and read my body posture, which would be able to keep them calm and the feeling of being able to desire me would also appear.The patient should be able to feel in safe arms with me being the dentist. facial Expressions. Facial expressions can also be use to show and express what an individual may be thinking or feeling and can replace verbal communication. During my interaction with the children I ensured I made my facial expressions condition what I was in truth saying, as this was going to avoid confusion with the children. As most of the interaction was reading a story to the children and stopping at parts of the story to discuss what had hap pened and what was going to happen next.I was able to show excitement during the story by using my mouth to make a face and my eyes were large as this is seen as a sign of interest and excitement. Although I doubt the children would notice slightly(predicate) the eyes as they havent been exposed to pick up the signs of eye contact. Along with my facial expressions I also used hand gestures this also helped explain what was saying to the children. Strengths and Weakness of the Skill. Being able to fare the skill of facial expression was one of the easiest skills to perform to the children.I was able to correctly use facial expression to match what I was saying verbally. Examples of this is when a sad part of the story came up and I was told to discuss what had happened and how the child would feel if they were in that position. I was able to show the sadness by facial expressions by making my mouth frown almost like and showed emotion through my eyes. The use of gestures was als o used by suggesting what it could feel like with my hands. I was able to use the OK hand gesture to a child sitting at the back of the group, as they asked to go to the toilet.When I first replied the children did not strain me, but when I repeated the practise once more and did the OK hand gesture, the child understood what I was saying. Contexts of the Skill pass away gestures and facial expression would be extremely important if you are communicating with a child who has learning difficulties. In a context of a Nursery the child may have difficulties understanding verbal language. The use of facial expressions would be extremely expedient to the child as they would be able to pick up key signs such as blessed would mean something positive is being said and would be able to brook that easily.I would also use hand gestures would also be useful as I would use my hand to suggest where the toilet is, or where a particular item is. Hand gestures can also be used to do sign lang uage to help the child. Verbal Communication. petition Questions. The workers in the health and social care sector need the skill to help people discuss and talk rough their feelings, thoughts and concerns. Burnards theory refers to this as drawing out. He suggests there are four main components to this process.These include, Open questions, reflection, understanding the checks and Empathy building statements, which I have previously explained in my one to one interaction. There are two different types of questions that can be used in communication, closed and open questions. I used more of the open questions, as this allowed the children to think and discuss their ideas of the story with their peers and myself. There are also Prompts and Probes which can be used within intercommunicate questions. I used both types, but used Probes much more indeed Prompts. Strengths and Weaknesses of the SkillI think I was able to perform the skill of opening questions correctly and precisely each time, open questions are great to keep the conversation flowing. The children were able to say their views and listen to what the other children had to say, the children argued on sure points which in general turned out to be a healthy debate about the story we was currently reading together. I used many probes during my interaction Probes are a very short question that usually follows on from an answer that the other individual has stipulation. I used Probes as they are used to dig deeper into the childs answer.Which is great when discussing, it abled me to probe into what a child had and wherefore for them to resolve with a more detailed answer and often allowed them to explain their answer in a more detailed context. A weakness of this skill of intercommunicate questions is that I didnt use as many Prompts as I should of, prompts are short questions or speech communication which you can offer to person in order to prompt them to answer. There were a duo of shy childre n who might of distanced their selves from the group when discussing the story, even though they are shy they might of felt excluded as I didnt try to involve them as much as I should of.This would have affected their self-concept negatively their self-image and self-esteem could have been affected by this. I should have used more Prompts in order for the shy children to join in with the group discussion 100%, using such words as and what does that mean to you? what do you think is going to happen next? could of provoked more responses out of the shy children which would of made them feel more part the group and feel way more involved. Contexts of the Skill The way you ask questions can vary on what the context of the situation is, the way you ask questions to a young child will be far easier hence asking an adult.The questions will be far more complex when utter to adults comparing it to young children. With each client a health care professional must be able to adapt asking t he appropriate questions to their client user. In the context of a doctor asking their patient what is wrong with them, i will need to ask the essential questions to find the diagnosis. A doctor uses questions daily when interacting with their patient I would use a retentive use of probes and prompts to get the information out of the patient. This allows me to get the correct symptoms out of the patient and for them to prescribe a prescription if needed.There are some cases where a patient is embarrassed or shy when visiting them. If this was to happen I would approach the situation delicately, I would slowly ask questions but allowing the patient to think of their answer and wait for them to reply. I may begin the conversation with an open question such as Hello, what can I do for you today and the patient will then explain their symptoms or illness. I would then prompt the patient to answer questions relating to the illness I think they have. I wouldnt s use too many prompt quest ions, as this will be pressuring the patient into answering and will make them feel highly un-comfortable.A doctor needs to levy the role of a professional in which the patient feels they can intrust them. Tone ,Pace and Volume of Voice. During my group interaction I had to adjust my spook, gradation and loudness to fits with the childrens acquirements and needs. I had to speak directly to all the children, so I made sure I projected my office so that every child could strain what I was saying and wouldnt be left out. I ensured i unplowed my sentences short as they were young children. My sentences remained quite plain and not as complex to if I was talk to an adult. I also used traightforward language and vocab collectible to the childrens young age. I made sure I used straightforward language and vocab so they could actually understand what I was talking about, wouldnt want to use over entangled words and for the children to get confused about what is being said. I also maintained comfortable eye contact with all the children when they were speaking this showed that I was listening and generally interested in what he was going to say. I was able to speed up my dance step of voice, which showed excitement when reading the story which was able to transmit onto the children.Speeding up will invariably makes the tone of voice more urgent and compelling. Strengths and Weaknesses of the Skill I was able to demonstrate my tone, pace and intensity level effectively during my group interaction with the children. I was able to adjust my voice with the children. I ensured I had a positive tone of voice as they made the children want to communicate back with me. This was because my tone of voice was soft and inviting which convinced the children I wanted to talk to them and listen to what they had to say.As the children are quite young, I did speak a bit slower than usual so the children could resist and understand what I was saying. I made sure I wasnt pa tronising to the children with my slow voice, but ensured they felt comfortable to talk to me. I think I was promoted the childrens self-concept during the interaction, by congratulating them when they said a good answer or point. I in truth allowed the children to talk and express their opinions thoughtfully. As I was a new visitor to the class, I needed the children to trust me and feel comfortable to talk to me as they were unsure of whom I was.My tone of voice had to invite the children in and make them want to talk to me about the story they were currently studying. My volume of voice stayed stable during the whole conversation, it was a comfortable relaxed volume of voice. The observer of the interaction said my tone, pace and volume were at a correct level when speaking to a group of children My observer who is also a teachers assistant followed on to say that I was well wheel spoken and had a voice that knifelike the children to speak to me perfectly fine.After my observ er commented on my tone, pace and volume they then followed onto to say that Although she did sometimes use to over entangled words which the children couldnt understand and enquired about. As this all comes under the vocab I used, I should have researched more into what words the children would know and what they wouldnt. I could have overcome this weakness by speaking to the teacher or even the teacher assistant that works with the group of children every school day what kind of reading level they were all at.This would of abled me to research on the make out of knowledge the children would have. A good thing I could have done was asked the teacher or teacher assistant what words they have deep learnt and ensured I used them in my interaction. Contexts of the Skill Adjusting your tone, pace and volume of your voice varies on what process user you are talking to. If I was a cherish working with an time-worn person in a care home, I would have to adjust my voice to ensure the individual could hear me properly and for them to communicate back with me.It is typical to stereotype that all senile people are devastation and need earreach aids, although there hearing does deterates over time, we cant assume they are deaf. As this would ail their self-esteem. I would be very sensitive towards the matter, I wouldnt spring up to conclusions that all people struggle with their hearing when speaking to them. I would character reference them I would with any other people, as they would reduce them feeling patronised. I would adapt their volume of voice to suit the service user.I would not shout at the individual as this may make them feel intimidated, although I may speak a tad louder so they could hear them. As older peoples hearing does deteriorate over time, they may have difficulties in what I was talking about so they may ask to repeat what I was saying. I would not get angry towards them for not being able to understand me, as this would make the individ ual to feel little and worthless. I would simply repeat what i said over and over again until they understood properly. For all of this to be possible for the hoary person to communicate back with me.I would ensure to make myself seen clearly and would face the care user, so this allows my mouth to be visible to the elderly person. I would then continue to speak clearly and slowly. I would also have to reduce the background noise, so this wouldnt interfere with the conversation. I could also make the communication easier for the elderly person by using non-verbal signals where its appropriate. Care measure outs and Transmission AO1, AO2 and AO4 Maintaining Confidentiality. During my group interaction I was able to demonstrate the care value of Confidentiality precisely.I was able to do this by not mentioning any specific names in this coursework I always refer to the children or the child. This shows that I was protecting the childrens identity and keeping them protected. in addi tion on the observation sheet that I made sure my observer didnt comment on any specific children that were in the group I was interacting with. I was also able to demonstrate the skill of confidentiality by saying to the children before the interaction had started what I was going to do through the interaction and ensured that no names would be use when writing about it in my coursework.I also got the children to sign a sheet which explained what was going to happen and that their identity would be kept safe and anonymous. (This sheet is attached to the coursework) The teacher also went through what was going to happen with the children to guarantee they knew what was happening, I also asked if any of the children had any questions before the interaction took place which I would be happily to answer. Contexts of the Care Value. every Health and Social Care Sector needs to be able to stick and demonstrate the Care Value of Confidentiality with every client they are presented with.Co nfidentiality can be easily shown in an Alcohol Anonymous group. As a group leader I would ensure and stress that all members are safe to talk about their previous experiences and thoughts, and must allow the members to feel comfortable with the group knowing that they are all together as one. I could show confidentiality at the beginning of the session by saying Whatever is said today stays within the walls of this room and doesnt travel out of it. This should make all the group members feel safe and ready to share their experiences.Promoting Anti-Discriminatory work out. Anti-Discriminatory use involves challenging unfair secernment and counteracting any effects that it has already had on an individual. Discrimination can be done in many ways such as age, sex, handicap and even homophobia. It is important to keep within this care value as I was working with a group of children and within this group I had many children who shared different cultures and beliefs. I was able to tr eat every child every bit and didnt favor or disfavor and particular child.I ensured that every child felt included, secure and valued. I was able to show this Anti-Discriminatory practice by allowing the children to form a circle, also cognize as circle time to discuss ideas about the cultures within the story. The children are more likely to feel comfortable about exploring issues if they feel that what they say and do is cared about. Circle times allowed children to help listen to each other, talk about other cultures they knew and spiritual belief. Contexts of the Care Value.My context is going to be within a primary school with children, I will explain how Anti-discriminatory practice takes place within schools, as I wasnt able to show this as much as I wanted to during my interaction. Children need to hear songs and stories from a lop of cultures, Music and dance offer opportunities for expression disregarding of language however, there is a need for sensitivity around b ounce in some cultural groups. Music and dancing allows the children to feel as if they were in that particular culture and for them to express themselves, which would be making their self-image and self-esteem positive.The way the children see theirs selves and value themselves will be much higher than before. Dressing up clothes can also represent the styles of different communities, allowing children to take on roles and develop imaginative play skills. The school can also have a large selection of books that introduce different cultures which can be introduced to the children and for them to become assured of them and well educated. The book box should also involve traditional stories from around the world. Strengths and Weakness of the Care Value.I think I was able to demonstrate the care value correctly, as I kept everyone equal and didnt favour any of the children. Although there were children who had different culture backgrounds and shared different beliefs compared to ot her children but I wasnt able to investigate and promote Anti-Discriminatory Practice within the rest of the children. If I was undertaking a activity with the children talking about religion and cultures I would have been able to promote the differences and make the children more aware that there are many different cultures and religions in the world.Promoting Effective Communication. During my group interaction, I showed the way how projected the sound of my voice when speaking to the whole of the group. As my group were young children, I had to adjust the vocabulary I used this was due to their age. I couldnt use over complicated vocabulary as the children wouldnt of understood and would then be confused. I was able to promote an Effective Communication with all the children during the story and littler group activities. I was encouraged to use Circle Time as this would influence the children to talk and discuss their ideas.To encourage the children to discuss their ideas I used a range of prompts and probes to get information out of the children. This encouraged the children to really express his thoughts and feelings towards the book. I asked every child in turn, what their thoughts were and ensured them that there was no wrong answer. I praised each child when they told the rest of the group their thoughts, praiseful the child made the childrens self-esteem more positive. The way they value themselves would increase as I praised them for their good work and made them feel good about their self.When asking these questions I allowed large time for the children to think of a response, and when they replied I ensured I listened to their reply and commented back. All these things show that I was able to Promote Effective Communication with all the children, due to them having riant facial expressions and smiling throughout the whole interaction. Contexts of the Care Value. In the situation of a support group for giving up smoking with the NHS sector, the l eader/host of the group would need to show Effective communication throughout the whole group towards everyone.I would have to show support and encourage group members to quit together. I would also show praise towards people that have achieved a goal or a target. A simple thing like praising the individual will affect their self-concept on a whole. Their self-image will be positive and their image will also look more appealing to their selves. I could have given up smoking 10 years ago and knows what the struggles are when trying to give up. This means that I would be able to sympathise with all the group members as I have been through the whole situation herself.When sympathising with a member, I would ensure I speak directly to the individual and ask them to express their feelings as best they can. The best ways to show benevolence is to listen attentively while the other person talks. Asking questions can also make individuals feel more comfortable in the group and will also ma ke them feel welcomed and part as a group, as a leader, a target is to include everyone in the conversation. finding out information about the individuals can do great good both for the individual and me.The individual may feel like something has been raise of their chest, by explaining their situation, thoughts and feelings. I would also ensure that I listen thoughtfully when the individual is replying and would use head gestures and replying with yes gives the individual that they are being listened to. forwarding of Equality And Diversity. This care value was easy to transmit in the group interaction, when talking about the story I made sure the children was in Circle Time so we could discuss the childrens ideas and thoughts.Following on Circle Time I asked the children to get into smaller groups (pairs) for some activities and then asked them to go alone to complete the given task. I went round and gave economic aid to every child equally and didnt leave anyone out. Strength s and Weaknesses of the Care Value. I gave charge to each child when discussing what they thought was going to happen next in the story. I asked every child in my group to ensure no one felt left out. I spent most the kindred amount of time on each child when discussing with them about the story, I was giving out my divided attention equally to everyone.During the activities we had to complete, the children were ascribe into smaller groups or by their selves for some activities. In their solo activities I went round and gave them my divided attention, I asked what they were doing and encouraged them to do their best. I did this with every child so again they didnt felt left out but felt involved just like other group members. I also ensured that I kept an eye on what the other group was doing with their teacher we were both doing the exact corresponding activity and had a routine/plan to stick to.When the teacher moved onto the next member I also did the corresponding. All t he children in class 1 had the same amount of time to complete the tasks no one had any pleonastic time as this would be making a child seem more important than the others. Contexts of the Care Value. In the situation of working within A&E, it is constantly busy throughout the day and workers need to be able to deal with the rush of patients needing emergency medical attention. A nurse or doctor needs to be able to give every patient the same quality of care and support, they must all treat every individual the same.Every patient that comes to the A&E is unusual and nurses and doctors need to recognise their individual differences. For example, they need to address how serious the tarnish is and if they need to be prior due to the fatal accident and if address quickly and lead to serve consequences for the patient. All different service users will use A&E and the workers need to figure out what care to give them, different service users need different care, such as elderly care w ill be different compared to young children.If a young child came in with a serve injury such as cracking their head open due to something landing on their head, and their head is full of blood and is not stopping, and another service user came in A&E with a sore wrist which comes out to be just a sprained wrist. The nurses will put the child first as without immediate attention the child will bleed to death while as the client with a sore wrist is not a major injury, although the nurses will give the appropriate care to the client but will put the child first as its more serious. Promoting Anti-Discriminatory PracticeIn my interaction it was essential and so important not to discriminate against of the children because of their age, sex, race or religion. Within my small group I had a child who suffered from a learning dis competency they was diagnosed with dyslexia. This made certain school work activities hard for him to complete and took him longer to do so compared to the other children. I didnt discriminate against their learning disabilities and treated him equally like I did with any of the other children. I influenced the children to voice their opinion and thoughts and share them with the other children.When discussing thoughts in Circle Time I influenced and persuaded the children to talk about what they really thought. There was children in the group who had different ghostly beliefs and culture compared to me and the other children, which meant they had different opinions to certain subjects. I welcomed any new ideas and thoughts from the children and listened to them with an open mind and didnt reject their opinions. I praised the children when they voiced their opinion and told them what I thought about their opinion in a positive way which influenced their self-esteem, the way individuals think about their selves positive.Strengths and Weaknesses of the Care Value. I dont think I was able to transmit their Care Value as much as I wanted to thi s was because the teacher told and assured me to do a range of particular ideas so I couldnt really demonstrate what I would do to promote Anti-Discriminatory Practice. If I was given the chance to transmit this Care Value I would of asked to be in a religious studies (RE) lesson, this would mean that I could explain many different religions and cultures. I may enjoin the children all the ifferent religions we have in our country, after doing so I would then further on to explain some of the religious beliefs they have and similar ones we share. I would get a group discussion going with the children so they could express their own thoughts and would answer any questions about different religions beliefs if children asked. After telling them loads of information about the religions, I could get the children to do a task in small groups, this would consist the children being given a particular religion and them to draw/write on an A3 bit of paper about the religion.Then the groups o f children would have to explain what they had written/drawn on the A3 sheet to the rest of the class, every group would do this in turn. Work Related Issues/Problems A03 Encouragement of license and Choice. During my interaction I allowed the freedom of select to all of the children when interacting with them. Even though I was instructed by the teacher to do certain actives I did allowed the children to bring what small group they wanted to work with. I noticed that the children worked with the people who they were sitting next to, and they seemed quite happy to all be working together.This may suggest that they were working with their friends, and by doing this they produced great group work by working as a team. I supported the childrens opinion when expressing in Circle Time, I often praised the children when they spoke their thoughts and feelings. This would have made every childs self-esteem value much higher than usual. The way the children values themselves should be pos itive due to my positive comments I made throughout the interaction. I also allowed the choice and independence of the children going to the toilet by themselves.Adjusted Vocabulary I was able to present myself in a happy positive way when being introduced to the group of children. I tried to use a range of sentences to gain the childrens attention due to my self being a new visitor to the class and the children had never met me before so they seemed to be very anxious of me. so track wouldnt get to confused, this was done so that he could digest the conversation we was having. I also allowed full time for Bob to think what I had previously said I didnt hesitate when he asked me to re-peat what I had said.Even though I tried to use simple vocab, my observer did comment on the use of over complicated words which of made Bob struggle. I should have done more research on the language and vocab hindrance children can understand, to overcome this barrier I could of seeked permission f rom his mother to look through his school books and completed home work so I could get an idea on what language and vocab Bob uses himself. Interferences/Disturbances. Ensuring the environment is comfortable and not to over powerful is an important factor to effective communication. It is important to make the perfect environment for the interaction to take place.My interaction was completed in a room where my group of children felt comfortable, relaxed and defiantly not anxious of where they were. This was because my room was the classroom the children are used to. This is where they come five geezerhood a week to learn and be in school. This made the children easier to settle down as they were in their normal environment. If I had asked the teacher to be placed in a separate room, separated from the rest of the children, it could of made the children feel un-easy and uncomfortable and this could of cause problems such as the children playing up and not setterling down.It could of made me interaction very difficult and negative which would then be picked up by the children. Although I did ensure the place where my interaction took place was in view of the rest of the children and teacher, but was at the other end of the class. This made sure there wasnt too much background noise, as this would have affected my communication with the children. Being to close to the rest of the class could have intruded on the conversation I was having with the group, this again would cause distraction and make the group hard to settle down and be quiet.This also might have made it hard for the children to indemnify focus to me, if they could overhear the teachers voice and other children discussing. The lighting was not to bring nor to dark, as this can effect non-verbal communication. This was already done due to being in a school environment. Too much darkness reduces the ability to read non-verbal messages, It can affect people with degrading eye locoweed or with people who have bad eye sight but use glasses poor light would of enable the children to see my face clearly. Therefore making it difficult for them to communicate and understand properly what I was saying.Positively Establishing a Friendly Relationship. I effectively promoted a favorable relationship with the whole class. Although it was a struggle at the beginning, this was because I was a new face to the class. The children had never met me and I had never met them either. It took time for the children to present attention to me I had to start the interaction by introducing myself and asking the childrens names. The children were still a bit weary of me at that time, so I started a conversation by saying I use to go to this school this opened up a lot of conversation between me and the group of children.By saying a true statement like that it abled the children to trust me and feel comfortable with my presence. I also relaxed and wasnt so tense, which the children could of picked up on . I treated all the children in a commonsensical manner and treated them all equally. I didnt pick or favourite any child. By allowing a positive friendly relationship to form I ensured my body posture and facial expressions were transmitting positive ideas to establish this relationship to the group of children.I made sure I smiled when I was listening to the childrens ideas and also nodded which transmitted to the children that I was generally happy to speak to them and listen to all what they had to say. Comparison AO4 During the one to one interaction with Bob I could easily communicate and get them to pay attention to me without struggling to much, but in the group interaction with the small group of school children was much harder to ensure that every child was paying attention to me. I was dealing with a group of children instead of just one person.Although it was only a small group of children, I had never interacted with them before, so this made the children unaware of me and did take a while to settle and actually listen to me. Even after the children were comfortable with my presence it was hard to give them all my focus and attention, as I had to share it out equally between a group of them. There were some children who craved for more attention from me then the other children, so if I was giving them attention by answering questions. I would be giving my divided attention onto just one child instead of the group.Even though some children werent afraid to ask more questions, there was still one child who was highly shy and hardly asked or answered questions when I enjoin it at them. So that particular child wasnt getting the same divided attention as the other children. This could have had an effect on the childs self-concept. Also my one to one interaction was with a child who had a learning disability, Bob easily got upset when he couldnt accomplish tasks that were set. Bob found school life more complicated and frustrating then other school c hildren.Even though Bob had a learning disability, I was able to go through some of his school books and talk to his mother before the interaction so I could gather up an idea what it was like for Bob himself. Also just being a one to one interaction, I was able to communicate with Bob and get him to open up to me about what specific things he found hard and how these things had an effect on the way he felt. I was able to get Bob to confide in me and tell me how he really felt, while playing one of his favourite games. We were in a familiar environment which made myself and Bob feel comfortable and not out of place.While as the group interaction I felt highly uncomfortable at first as I was in an environment which I wasnt comfortable with and I think the children could see this. Which made the interaction difficult at first, I had to get the children to know me first before they started answering questions and asking questions about the book we were reading together. Even though Bob had a learning disability and this did make me think more carefully about what I was going to say and what I shouldnt say, I found this interaction easier to complete, as I was only dealing with one individual.While as the group interaction I was dealing with a group of children and had more state then the one to one, I had to ensure I didnt exasperate any of the children so I had to watch what I said. Although the children were roughly the same age, the one to one interaction with Bob was much easier to complete then the group interaction. Also when dealing with a group of different individuals, they all have different views and thoughts compared to each other, they all have different opinion views into their religion and their beliefs.I had to take this into account as I didnt want to offend anyone in what I was saying. This made things more complicated as some of the children had different religious beliefs then the other children and me. So I ensured that I didnt say anythin g insulting or anything which may seem insulting to a particular child and single them out. With the one to one interaction I only had to talk to one person, and Bobs religious beliefs were the same as mine, so I knew what to say and not what to say. demonstration AO4During this assignment comparing the two interactions it made me think how different communication techniques are used when interacting one to one or to a group. You also use different techniques and skills when communicating with different client groups and different ages. It is important to ensure Health and Social care professions are able to transmit care values to their users and clients. It is important for these care values to be in place as these care values such as Maintaining Confidentiality, Promoting Anti-Discriminatory Practice and Promoting Effective Communication protect and help the individuals that use the services.If these services didnt provide these care values such as Maintaining Confidentiality, p atients at a Doctors surgerys personal details would be on show and no long anonymous. People would be able to ask for other peoples personal information without people questioning it. serve users use this care value, to keep their details anonymous and to protect themselves. In the one to one interaction I was in Bobs family home, this made things easier for myself and Bob. Bob was comfortable when talking to me as he was in a friendly well known environment which made him feel comfortable when speaking to me.I think if the interaction took place in a different environment which was not known to Bob, then perhaps Bob wouldnt have been so open with me and wouldnt of told me how he was really feeling when discussing what he thought about school and his school work. Bob could of possibly not trusted me like he did during our interaction, if youre in a comfortable environment youre going to feel comfortable enough to talk to anyone as you feel safe in your own family home. well-read that Bob felt comfortable it also made me relax a little bit more, which is why me and Bob got along so well Even though I think both my interactions went well, there are still improvements to be made to make the interactions more successful if I was to do them again. Both my interactions could have been better, but if I was to re-do the one to one interaction I would of done some internet research and text edition research on Bobs learning disability so it would make the interaction possibly more easier.Doing that extra research could reveal doing specific tasks in which Bob would be better at, for example. Bob might find visual tasks easier then memory ones These interactions have made me realised how important communication is in a Health Care Profession, without good communication the workers and service users relationship would be very poor. Essential communication is needed to sort out problems and ask for advice and even book appointments in a doctors surgery or dentist. I w ill be able to use all my skills that I have learnt during the interaction in future situations.I can use the communication skills when communicating with my family, my work colleagues and even teachers. These interactions have taught me how we use eye contact, facial expressions, and hand gestures along with verbal communication to transmit keen communication to other individuals. This can be extremely useful when working in a health/care and even retail environment, as all these services should provide excellent customer service, and using the above skills can help these services ravish service users, in which means they will be willing to come back.